Our policy lasts 30 days. If 30 days have gone by since the estimated time of shipping, unfortunately we can’t offer you a refund or exchange.
Refunds are always issued to store credit
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping will be at your own cost.
Refund aren't applicable if the address isn't written down correctly and customer does not notify us of the mistake before shipping. For more info contact us at email@example.com
To complete your return, we require a receipt or proof of purchase.
It can take up to 7 business days to issue your store credit once your return is received
Please do not send your purchase back without contacting us.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery time
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Contact us for more information.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.